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Rakaiz Aldar (RAD)

       Privacy Policy — Rakaiz Aldar (RAD)

1. Introduction

Rakaiz Aldar (RAD) (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website www.rakaizaldar.com contact us, or use our services. By using our website or submitting personal information, you agree to the terms described in this policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email, phone number, address, building or unit details, and service preferences.

  • Service Data: Information you provide through inquiry forms, maintenance requests, or AMC applications.

  • Device & Usage Data: IP address, browser type, pages visited, and interaction with our website.

  • Communication Data: Messages or attachments shared via contact forms, WhatsApp, email, or social media.

3. How We Use Your Information

We use collected information to:

  • Provide, manage, and improve our maintenance and facility management services.

  • Respond to inquiries, schedule visits, and issue service quotations or invoices.

  • Personalize communication, send updates, and notify you about service changes.

  • Comply with legal obligations and Saudi data protection regulations.

  • Analyze website usage for performance and security improvements.

4. Legal Basis for Processing

Your personal data is processed based on:

  • Contractual necessity — to deliver the services you request.

  • Legitimate interest — to improve operations, marketing, and customer experience.

  • Legal obligation — to comply with regulatory requirements.

  • Consent — when required for marketing or digital tracking.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law. Afterward, data is securely deleted or anonymized.

6. Sharing and Disclosure

We may share your data with:

  • Authorized service providers, vendors, or technicians assigned to your requests.

  • Zoho applications (CRM, FSM, Books, People) for processing service orders and customer records.

  • Regulatory or legal authorities when required by law.

We never sell or trade your personal information.

7. Data Security

We implement appropriate technical, organizational, and administrative measures to protect data against unauthorized access, loss, or misuse. All Zoho integrations and storage comply with international and Saudi data protection standards.

8. Your Rights

Under the Saudi Personal Data Protection Law (PDPL), you have the right to:

  • Access and request a copy of your data.

  • Correct or update your personal information.

  • Withdraw consent for data processing.

  • Request deletion of your data where applicable.

9. Cookies & Tracking Technologies

Our website may use cookies or analytics tools to improve functionality and user experience. You can manage or disable cookies in your browser settings.

10. International Data Transfers

Data may be processed or stored in systems hosted by Zoho Corporation or other trusted cloud providers outside Saudi Arabia. All transfers follow PDPL and international data protection safeguards.

11. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available at www.rakaizaldar.com/privacy-policy